This policy was updated on 21st May 2022

 

KLARUS provides a straightforward warranty that is processed in the most hassle- free way. This policy should be regarded as a standard service policy that covers for the products that are sold only through this online store---klaruslightstore.com

 

Warranty Period

Item	Description	Warranty Period
Main unit (Price is over $50)	XT Series Flashlight Main unit (Excluding rechargeable batteries, accessories and consumables)	5 year
Main unit (Price is under $40)	Main unit (Excluding rechargeable batteries, accessories and consumables)	1 year
Accessories	Charger, power adapter and dual remote Switch	1 year
Batteries	Battery (Built inside the main unit and not removable)	1 year

Warranty protections are in addition to rights provided under local consumer laws and may vary among countries.

 

Warranty Period Calculation

The commencing date of warranty is the same as the date of purchase on digital or physical receipt.

If the customer loses the invoice or the relevant warranty certificate, the warranty starts three months after the production date with the serial number.

If the customer has replaced product by providing invoices and relevant warranty certificate within its warranty, the warranty of the replacement item will start based on the date of fulfilled replacement. A replaced item can have only one replacement item.

The warranty period for a replacement item or a repaired item is 3 months from the date of fulfilled repairment or replacement, or the remaining warranty period of the original product. It’s subject to the longer one.

 

Not Covered Under Warranty:

1	Products without sufficient proof of purchase
2	Lost or stolen products
3	Products that have expired their warranty period
4	Non quality-related issues (after 30 days of purchase)
5	Freebies
6	Repaired product through unauthorized 3rd parties
7	Damage caused by external sources
8	Damage caused by misuse of products (including but not limited to falls, extreme temperatures, water damage, and improper operation)
9	Products purchased from unauthorized distributors are not covered by the warranty
10	Loss of data incurred from use of KLARUS products
11	Returning personal items sent to KLARUS

 

30-Day Money-Back Guarantee:

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address.

 

1. Returns must include all accessories.
2. Returnsmust include original packaging.
3. For non-quality related warranty claims, buyer is responsible for shipping costs.
4. For non-quality related warranty claims, KLARUS refunds the cost of the product itself.
5. Returns may be rejected if product does not meet the above requirements.

 

It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through online stores (klaruslightstore.com), please contact retailers for refunds. For quality-related issues, please see below.

 

Warranty Claims for Quality-Related Issues:

All quality-related defects on items sold directly by online store (klaruslightstore.com) are covered by an extensive warranty, starting from the date of purchase.

 

KLARUS’s warranty is limited to the region/country where the purchase is made. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

 

Warranties on all replacements follow the same warranty time frame of the original defective item, or 3 months after being replaced. It’s subject to the longer one.

 

Warranties on products will be invalid after having been fully refunded.

 

Return & Refund Process:

 

GENERAL

by placing an order or making a purchase at an KLARUS Store, you agree to the terms set forth below along with KLARUS’s Privacy Policy and Terms of Use.

KLARUS wants you to be thrilled with your new purchase. However, if you need to return an item, we're here to help.

STANDARD REFUND*

Please email to KLARUS Support Team <service@klaruslight.com> to apply for a return or refund.

For product not shipping or en route, we will start refund/exchange process once we review your order(72 hours maximum). It would take 14-28 days to finish base upon payment method and your region since you start your request .

For undamaged product in use within 30 days of the date you receive it, you need to send it back together with purchase details to our Chinese warehouse address. And the shipping fee will be paid by you.  Address: 8/F, E Building, LongJing Science park, No.335 BuLong Road, BanTian street, LongGang District, Shenzhen, China, 518129

we will start a refund base on its condition(100% at most) after we receive it. In this scenario it could take up to 45 days after we receive your return to fulfill a refund.

Fully refund only available for products in unopened box with original receipt.

*Noted:

Online refund is unavailable if order purchased from authorized resellers. You need to go to the authorized store for your refund or exchange.